Frequently Asked Questions



Is Balwin Villa Confirmed Outbreak Site? What does that mean?

The status of “Confirmed Outbreak” is based on 2 members of our team at Balwin testing positive for the virus. Both individuals are doing well and are in isolation. We wish them both the very best as they work their way back to full health.


Are there other members (staff or clients) who have tested positive?

At this point, no clients have tested positive for COVID nor have any other members of our team. More than 176 swabs have been taken for clients and employees. More than 160 results have been returned and all are negative with the exception of the 2 individuals from our team. The remaining results are pending and we expect the results over the next number of days.


Was COVID-19 contracted within Balwin Vila?

While Balwin is considered a COVID Outbreak Site based on the two positive tests, at this time, the information we have indicates COVID does not exist within the facility. The 2 members of our team that contracted the virus were not in contact with each other and we do not believe transmission occurred within Balwin. The status of “Outbreak”, is entirely based on the two positive tests from our team. We will ensure we update everyone, should we receive any information that changes our understanding.


What is the Excel Society doing now? How will we be updated?

We are working with AHS and Public Health. Both have been on-site and have reviewed all of our safety protocols. We will be enhancing a couple of procedures as a result of the work with them and we will be subject to audit, which we welcome, to ensure we are following all best practices and Health Orders.

We will be updating our communications to ensure everyone is aware of what is happening within Excel and specifically at Balwin, over the next couple of days and I will update you accordingly


Can’t find what you are looking for? Contact us at or call us at (780) 455-2601

Excel Society | Enriching Lives 



Edmonton – Head office

Phone: (780) 455 2601
Fax: (780) 455 2589
Suite 500 9707 110 Street NE
Edmonton, AB T5K 2L9

Calgary Office

Phone: (403) 730 2117
Fax: (403) 503 1126

intake information

For all intake inquiries please email:

Edmonton Residential Supports & Day Programming: or 780-733-0256

Excel Society Balwin Villa: (780) 757 5550

Excel Society Grand Manor: (780) 441 7979

Calgary Residential Supports & Day Programming:
(403) 730 2117 ext. 1